Welcome to Stainless Flat Pack.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Stainless Flat Pack relationship with you in relation to this website and Stainless Flat Pack.

The term StainlessFlatPack.com.au or Stainless Flat Pack ‘us’ or ‘we’ or ‘our’ refers to the owner of the website. The term ‘you’ or ‘your’ refers to the user or viewer of our website. The use of this website and/or dealings with Stainless Flat Pack is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. All images are for illustrative purposes only. Item may differ from the picture shown. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Goods that are damaged on delivery must be reported within 24 hours of delivery.

Any defect in the Goods caused by the fault, negligence or failure of the Customer to adhere to the manufacturer instructions will negate our returns policy.

The customer is responsible for the return shipping costs. If the item/s are originally faulty of damaged we will pay for the return of the Goods.

Goods that are delivered faulty, missing parts or are defective may be replaced, repaired, sent, refunded or exchanged at our discretion.

We warrant to the customer that the Goods will be suppled free from defects in material and workmanship. On discovery of any defect in the Goods the customer must notify Stainless Flat Pack within seven 7 Days of the day of delivery. Stainless Flat Pack provides a warranty on parts and labour in accordance with our supplier agreements for the specific Goods purchased up to a maximum of 12 months period from the date of purchase.

Item/s being returned incur a restocking fee of 20%, this fee though is discretionary, and can be reviewed in each return circumstance. All Goods must be returned in their original packaging with all manuals otherwise a restocking fee will be charged.

If the items are deemed to have a manufacuring fault or are damaged during transit to your original location then you do not incur a re-stocking fee.
 
If any refund is due it will be refunded back in the same payment type as selected when your order was originally placed. If a refund is provided using Bitcoin BTC it will be refunded at the current market AUD/BTC rate but always using AUD as the primary conversion.

The goods shall be at the customers risk from the date of delivery or the date upon which the customer is notified the goods are available for delivery, whichever comes first. If the customer fails or refuses to take delivery of the goods, the customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Stainless Flat Pack as a result thereof, including all storage and handling costs

If the item is not a standard stock item and has been especially ordered in for you and you have changed your mind, we are not required to offer you a credit or refund under Law.

When goods are shipped, they will be dispatched normally within 2 business days. Please allow between 2 to 14 days delivery (depending on location). If goods are out of stock you will be contacted within 2 business days.

Requests for "ATL" Authority to Leave item/s at delivery location by couriers if premises is unattended will be solely at the customers risk. 

Prices displayed on the Stainless Flat Pack website are subject to change without notice and images are for reference purposes and item/s delivered may differ slightly from photos shown on our website.

Rewards Points

Points are applied to orders which are processed online. Orders receiving points are for goods sold at full published advertised price and does not apply to goods that have had negotiated pricing or negotiated delivery lower than the full published and advertised price on our website. Rewards points to be used within 1 year of date of reward points accumulated or reward points will expire.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

We will always do our best to provide a solution with any problem regarding returns, warranties, exchanges, replacements and repairs.


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